Last updated: Thursday, Oct 1
1. Weekly passes
Each pass covers one plan for one trading week and never renews automatically, so there is nothing to cancel.
2. Before the week starts
If you bought a pass for a week that has not started yet, you can ask for a refund. Refunds before the week starts are granted at our discretion.
3. After the week has started
No refund once the week covered by your pass has started, including if you do not use the Service that week.
4. No mid-week purchases
Passes are not sold during the trading week: every pass is for the following week, so the rules above apply.
5. When a refund is made
Refunds go back to the original payment method through Stripe (usually 5–10 business days). Passes paid in person are refunded by our team. A refunded pass loses access to the feed immediately.
6. Card disputes
If you dispute a payment with your bank instead of contacting us, access for that pass may be suspended while the dispute is reviewed. Please contact us first — most issues are solved quickly.
7. How to ask
Write to support@stockmarketkaede.com with your account email and receipt number.